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YiddishFrequently Asked Questions
Hiring specialized remote workers positively impacts your business or enterprise, decreases up to 300% administrative costs and allows you to have a more efficient communication, in real time and dedicated exclusively to the fulfillment of goals in the agreed tasks. Below we highlight some of the most frequently asked questions about our services.
HOW DOES A VIRTUAL SECRETARY BENEFIT ME?
It eliminates the costs of labor connection, telephone infrastructure, internet, physical furniture, office. Assignment of an exclusive telephone number in your city, where your clients can communicate with your virtual secretary to schedule appointments, take, send reasons and information about your company. Telephone answering 24 hours a day, 365 days a year. From Monday to Friday during 8 working hours in a personalized way, outside these hours through a virtual answering machine that processes voice messages to e-mail in audio format, without any limit. The IVR system also allows fax reception and sending by e-mail. Automated and customizable welcome greeting with transfer to extensions, including at no cost through the use of a voice Ip APP on your smart device You can also customize the appointment slot, verify and cancel existing appointments Create and modify the frequently asked questions of your customers and the way your secretary answers.HOW DO I CREATE THE TASKS?
Our project management platform will allow you to create tasks, delivery dates, milestone dates and review in real time, the comments and progress that the professional records for you.HOW AM I IN CONTACT WITH MY PROFESSIONAL?
You can be in touch in real time through WhatsApp, phone call or via email.WHAT ARE THE OPENING HOURS?
We work 8 hours a day from Monday to Friday during your local business hours. We do not work on customer's local holidays.
HOW CAN I PAY?
Our platform allows online payment through credit cards and intermediaries such as PayPal. In Colombia you can also pay with PSE, EFECTY and BALOTO.WHAT IF THE PROFESSIONAL BECOMES ILL?
We train at least a couple of professionals in knowledge of your business or product, so there will always be a backup with management of your information.CAN I CHANGE OR ADD SERVICES?
Of course, whenever you wish you can cancel or add the service of another professional, just write to This email address is being protected from spambots. You need JavaScript enabled to view it..CAN I ASK FOR PERSONAL AND WORK ASSIGNMENTS?
If they are related to the contracted services, of course, it will be a pleasure to attend your requirements.
